Contact Us

Emerald Credit Union is here for our members 24 hours a day, 7 days a week. We have two branch locations and a call center, FREE telephone, online and mobile access to your account information, and the largest surcharge-free ATM network in Ohio.

Call 24 - Automated Phone Line - 866-695-4388
Call 24 is our free 24/7 telephone access line where members can get account balances, transaction histories, make transfers and more.

Emerald24 - Online & Mobile Banking
Emerald24 is our free 24/7 internet access where members can get their account balances, transaction histories, make transfers and sign up for free online bill payer.

ATM Network
The MoneyPassŪ network of ATMs gives you more choices for your money, and all are surcharge-free. The logo is highly visible on many service station and convenience store ATMs, as well as most US Bank machines and more! Click here to find a MoneyPassŪ ATM near you.

The Alliance One network also provides our members with surcharge-free ATM use. You may find Alliance One ATMs at most other credit union locations, including our own Garfield Heights and Bedford branch locations.  Click here to find an Alliance One ATM near you.

Garfield Heights Branch Bedford Branch
13201 Granger Rd. Suite 1
Garfield Heights, OH
472 Northfield Rd.
Bedford, OH
Phone 216-581-5581
Fax 216-581-5590
Phone 440-439-4633
Fax 440-232-1232
Mon - Thur 9:00-4:30
Fri 9:00-5:30
Sat 9:00-1:00
Tue & Thur 9:00-4:30
Fri 9:00-5:30
Sat 9:00-1:00
*Closed Mondays & Wednesdays

Visa Card - Lost/Stolen or  Balance/Payment information 1-800-808-7230

ATM/MasterCard Debit Card
- Activation 1-800-448-8268

ATM/MasterCard Debit Card
- PIN Change 1-800-448-8268

ATM/MasterCard Debit Card -
Lost/Stolen 1-800-264-5578

Visa Platinum ScoreCard Reward Points -  

You may contact a Member Service Representative via e-mail at  For security purposes,  make sure NOT to include any personal information, such as your account number or social security number.  Please allow up to two (2) business days for a response to your email.  Director e-mail is processed monthly.

Board of Directors
Richard Stefanko - Chairman
Kelly Linson - Vice Chairman
Stan Perry - Secretary
Elizabeth O'Donnell - Treasurer
Donna Gallavan - Director
Robert Routson - Director
Karen Szarka - Director

Account Disclosures

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